FAQ
FAQ
Orders
How do I know you have received my order?
We send you an email confirmation of your order as soon as your payment has been approved.
How do I cancel my order?
To cancel an order, please email help@reincoat.co.uk with your order ID and request to cancel.
Shipping & Returns
When will I receive my order?
For information on shipping times and delivery dates. Please visit our Shipping Information & Delivery page.
Do you deliver to my address?
We deliver worldwide. For more information on where we ship. Please visit our Shipping Information & Delivery page.
Are Returns Free?
No, sadly we are unable to offer pre paid returns labels.
I need to return my order.
We can accept returns for orders within 30 days of delivery. Please visit our Returns & Exchanges page for more information.
Payments
What payment methods do you accept?
Reincoat accepts all major credit and debit cards including Visa, Mastercard and American Express. As well as Klarna & Clearpay pay later payment methods.
Guarantee
Reincoat is dedicated to designing amazing products built with the the highest quality materials and guaranteed against defects in workmanship and engineering. We offer a 1 year guarantee on all of our products.
Discounts
We currently offer discounts for all Blue Light card holders. To qualify for the discount you must email proof of your ID to help@reincoat.co.uk
Security & Privacy
Is it safe to use my card on your website?
Reincoat incorporates the very latest website security technology. We use Secure Socket Layer (SSL) technology which both encrypts and protects all the data you enter on our website.
Will you share my personal data?
We treat our users data at strictly confidential and their data will not be shared to any third party. For more information, please visit our Privacy Policy.